Answer center
Frequently asked questions about FISETRA
Find answers about FISETRA features, pricing, trials, and everyday use. Search by keyword or choose a category.
Product and usage
What is FISETRA?
FISETRA is a fixed asset management application for managing company assets such as laptops, vehicles, and machinery. Asset records, transfers, audits, maintenance, depreciation, approvals, and history are managed in one system. See all features.
Who can use FISETRA?
FISETRA can be used by General Affairs, Asset Management, IT, field officers, approvers, management, and Accounting and Finance teams.
Is FISETRA only for certain industries?
No. FISETRA can be used across industries to record and manage company fixed assets.
Is FISETRA available via web, Android, and iOS?
Yes. The web is used for administration, transactions, configuration, approvals and reports. Android and iOS apps support field work, including QR code scanning during audits.
Trial, pricing, and plans
How do I get started?
Register on the FISETRA sign-up page, then verify your email to activate your account. You can then sign in to FISETRA. A one-month free trial is available.
How much does Standard cost?
- Monthly equivalent
- USD 12 or IDR 175,000
- Annual total
- USD 144 or IDR 2,100,000
Prices are per company, billed annually for a 12-month subscription.
For up to 1,000 assets, without the depreciation module.
How much does Pro cost?
- Monthly equivalent
- USD 25 or IDR 360,000
- Annual total
- USD 300 or IDR 4,320,000
Prices are per company, billed annually for a 12-month subscription.
For more than 1,000 assets, with depreciation included. You can also choose Pro for 1,000 or fewer assets if you need depreciation.
Are prices calculated per user or location?
No. Prices are per company, not per user or location. Both Standard and Pro include unlimited users and locations. Compare plans.
Are plans billed monthly or annually?
Standard and Pro are billed annually for a 12-month subscription. Monthly prices are shown to make plans easier to compare. A one-month free trial is available after registration.
Are Standard and Pro features different?
Yes. Standard includes key operational features without the depreciation module. Pro includes all Standard features, greater asset capacity, and the depreciation module.
Can one account access more than one company?
Yes. One account can access more than one company. Roles, configurations, and data follow the company currently selected by the user. Plan prices still apply per company.
Asset records and history
Can assets be imported from a spreadsheet?
Yes. You can import assets from a spreadsheet, track the import process, and review rows with errors. Locations, categories, departments, asset holders, and statuses can be prepared through a separate master-data import. Explore asset recording.
What data can be stored on assets?
Asset data can include:
- Asset identity
- Identifier, physical code, serial number, and category.
- Location and responsibility
- Location, department, person in charge, and status.
- Asset values
- Acquisition value and date, useful life, and residual value.
- Supporting information
- Custom fields, attachments, and accessories.
Do asset movements and changes have a history?
Yes. Asset changes and transfers are recorded in the asset history once they take effect. A draft document does not change asset data. If the document requires approval, asset data is updated only after every required stage has been approved.
Can an asset disposal be reversed?
Yes. Reversing a disposal can reactivate an asset without erasing its previous disposal history.
Audit and asset condition
How is an asset audit carried out?
Asset audits use Stock Opname, a physical asset count.
- Define the scope of Stock Opname and open the field session.
- Scan assets through the Android or iOS app.
- The Stock Opname creator reviews the findings, matches them against asset records, and decides on follow-up.
- The Stock Opname creator completes the count after the required follow-up is finished.
Approval rules apply to follow-up documents, not to Stock Opname itself. Explore asset audits.
Does the audit have to cover the entire company?
No. Audits can be limited by department, location, or any combination that fits the audit plan.
What is the difference between an audit and Self Monitoring?
- Asset audit
- A physical asset check with a defined scope, scanning, findings review, and comparison of the results with asset records.
- Self Monitoring
- Asset holders periodically confirm asset conditions through a dedicated link without signing in.
Maintenance and depreciation
Can maintenance be scheduled to recur?
Yes. You can schedule maintenance once or on a recurring basis. Status information and notifications help you track the work. Comments and attachments document work on the asset. Explore maintenance.
What depreciation methods are available?
FISETRA supports straight-line and declining-balance methods for tax and book depreciation. You can apply a template to multiple assets, preview the calculation, and process depreciation for each period.
The depreciation module is available on the SaaS Pro plan. Explore depreciation.
Access and approvals
Can access to assets be restricted?
Yes. Admins can define which actions users are allowed to perform. They can also limit which assets users can see by location, department, and category within each company.
Does FISETRA support multi-level approvals?
Yes. Configure approval stages for each asset transaction type, assigning a user, group, or department coordinator to each stage. Decisions can be submitted through the app or a dedicated link in an email.
If no approval flow is active for that transaction type, documents are approved automatically when submitted. Explore approvals and governance.
SaaS, On-Premise, and support
What is the difference between SaaS and On-Premise?
SaaS is an online service you can use without setting up your own server.
On-Premise runs on the company's infrastructure after an assessment and custom quote. Explore On-Premise.
For SaaS: A one-month free trial is available after registration. Standard and Pro have a 12-month subscription term and are billed annually.
How do I contact FISETRA?
Use the Contact page to reach us by email or WhatsApp about the product, plans, On-Premise, partnerships, or support. Do not include passwords or sensitive data in your initial message.
Try another keyword or read the User Guide. If you still need help, contact us.
Next step
Start a trial with your team
Sign up and verify your email to activate your account, then try FISETRA with your team.