[email protected]
For products, plans, partnerships, support or general questions.
Contact FISETRA
Contact the FISETRA team for the right support
Questions about the product, plans, On-Premise, or support? Contact us directly by WhatsApp or email.
How to contact us
Choose the most suitable channel
Use email or WhatsApp to contact the FISETRA team. Contact the team first if you plan to visit the office.
+62 812-1218-8630
Include your name and company in a concise message.
PT Idemas Solusindo Sentosa
Level 23, Plaza MareinJl. Jend. Sudirman Kav. 76–78
Jakarta 12910, Indonesia
Contact the team first before visiting.
Choose a topic
Share the essential context from the start
A clear goal helps the team understand the context of the message without asking for confidential information.
On-Premise
Include policy rationale, technical requirements, and infrastructure description.
Explore On-Premise →Product or plans
Check the features and prices first before contacting the FISETRA team.
View pricing →Partnership
Describe the organization, territory, and form of collaboration without confidential documents.
Select contact channel →Customer support
Include company name, module, summary of constraints, and impact without credentials.
Select contact channel →Before contacting
Provide helpful context
Concise initial information helps the team understand your needs and determine next steps.
Keep data secure. Do not send passwords, access tokens, payment information, identity documents, asset lists, or other parties' personal data.
Message preparation
3 key details
Information that helps us respond
Identity and purpose
Use a work email, mention the company name, and choose one main goal.
Scale and context
Include the number of related assets, locations, or modules if relevant.
Technical issue
Explain the expected results, conditions that occurred, and their impact without sharing credentials.
Ready to try FISETRA?
Start using FISETRA right away
Registration provides free access to FISETRA SaaS for one month.