Choose a topic
Determine one main need.
Contact FISETRA
Contact the FISETRA team for the right support
Choose a topic and share the relevant context so product, On-Premise, partnership, or support questions reach the right team.
Communication flow
Three simple steps
Guided
Include context
Describe your company and needs.
Choose a channel
Select email or WhatsApp.
Keep information secure
Don't include credentials or confidential data.
How to contact us
Choose the most suitable channel
Use email or WhatsApp to contact the FISETRA team. Contact the team first if you plan to visit the office.
[email protected]
For products, plans, partnerships, support or general questions.
+62 812-1218-8630
Include your name and company in a concise message.
PT Idemas Solusindo Sentosa
Level 23, Plaza MareinJl. Jend. Sudirman Kav. 76–78
Jakarta 12910, Indonesia
Contact the team first before visiting.
Choose a topic
Share the essential context from the start
A clear goal helps the team understand the context of the message without asking for confidential information.
On-Premise
Include policy rationale, technical requirements, and infrastructure description.
Explore On-Premise →Product or plans
Check the features and prices first before contacting the FISETRA team.
View pricing →Partnership
Describe the organization, territory, and form of collaboration without confidential documents.
Select contact channel →Customer support
Include company name, module, summary of constraints, and impact without credentials.
Select contact channel →Before contacting
Provide helpful context
Concise initial information helps the team understand your needs and determine next steps.
The contact form is not yet available
Contact us by email or WhatsApp.
Keep data secure. Do not send passwords, access tokens, payment information, identity documents, asset lists, or other parties' personal data.
Message preparation
3 key details
Information that helps us respond
Identity and purpose
Use a work email, mention the company name, and choose one main goal.
Scale and context
Include the number of related assets, locations, or modules if relevant.
Technical issue
Explain the expected results, conditions that occurred, and their impact without sharing credentials.
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